1. Legal Entity
Forest Retreats is the trading name of the partnership HA and TW Court.
2. Primary Business Activities
Forest Retreats’ primary activities are the provision of day and weekend retreats.
3. Freetobook Booking Software
Forest Retreats uses Freetobook booking software to enable their customers to make online bookings and manage those bookings.
4. Your Personal Data
Forest Retreats uses freetobook as their booking engine which collects and stores information that you give when you make a booking. You are asked for your name, address, telephone number and email along with “the names of any guests travelling with you”. This may also include your IP address. This information is stored in the freetobook System in order to process your booking. It is not shared with any other third party (except as required by law).
Your data is also stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations and for Forest Retreats to welcome your repeat business.
5. Data processed directly by third parties
Any payment information you provide will be processed directly by secure PCI Level 1 compliant payment gateway providers.
6. Joint Controllers
In the context of providing booking software to Forest Retreats to facilitate online booking, freetobook and Forest Retreats shall together operate as joint data controllers for the processing of your personal data.
7. Security Procedures
In accordance with General Data Protection Regulation (GDPR), Forest Retreats and freetobook observe reasonable procedures to prevent unauthorised access and misuse of personal information. They use appropriate business systems and procedures to protect and safeguard any personal information given to them. They also use security procedures and technical and physical restrictions for accessing and using the personal information on their servers. Only authorised personnel are permitted to access personal information in the course of their work.
8. Control of your Personal Data
You have the right to access data that is stored on behalf of Forest Retreats via freetobook system. The data that Deanwood Holidays and freetobook hold about you will be that which is shown on your Confirmation of Booking Summary. You can email or write to Forest Retreats to request an overview of your personal data.
You can also email or write to Forest Retreats if you believe that the personal information they have for you is incorrect, if you believe that they are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement.
You may also be asked to send feedback after your stay in order for Forest Retreats to further improve their service. Your email address will be used for this purpose. If you complete a review it may be posted on Forest Retreats’ website, facebook page, twitter or google plus. However, no identifying details will ever be attached to a review posting.
To Process your information as described above, we rely on the following legal bases:
Performance of a contract. The storage of your information may be necessary to perform the contract that you have with Forest Retreats.
Legitimate Interests. We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. There is a difference between session cookies and persistent cookies. Session cookies will only exist until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted once you close your browser. We use persistent cookies in Google Analytics to analyse visitor traffic and behaviour.